SOME OF OUR COURSES

CORPORATE SKILLS TRAINING

ADMINISTRATION STAFF TRAINING COURSE SUMMARY

This 2 day course empowers South African administration staff to overcome workplace challenges, increasing productivity and resilience through the tools and methods taught in this practical course.   

  • Core Skills: In-depth office admin, procedures, and basic South African health and safety regulations.
  • Communication: Learn about and improve professional verbal, non-verbal, and written communication, including email & phone etiquette.
  • Organisation: Learn document management, time management, and techniques on how to prevent stress or burnout
  • Customer Service & Team work:  How to build good client relationships, handling enquiries, and how to foster effective team collaboration.
  • Basic Project Management: Gain knowledge of a good foundation in basic project management including planning and strategies
  • Project & Stress Management: Gain essentials in project planning and strategies to manage workplace pressure. 
  • Please contact us for a full course outline and quotation...

ADVANCED CUSTOMER SERVICE EXCELLENCE TRAINING SUMMARY

This training course equips participants with the skills to deliver excellent customer service, fostering lasting relationships through tailored strategies and professional interactions.

  • Customer Relationships: Build and maintain strong connections by understanding customer needs and profiles.
  • Service Standards: Set, measure, and assess service standards using surveys and data-driven techniques.
  • Positive Behaviours: Develop a positive attitude, assertive yet friendly communication, and effective conflict management.
  • Team Dynamics: Enhance service delivery through team building strategies and group collaboration.
  • Effective Complaint Handling: Manage customer complaints effectively and add value to meet expectations.
  • Please contact us for a full course outline and quotation...

ADVANCED PROBLEM SOLVING COURSE SUMMARY

This 3-day interactive workshop equips managers, project teams, and other teams with advanced problem-solving skills and tools to tackle complex workplace challenges using practical tools and frameworks.

  • Problem Definition: Learn to clearly identify and define business problems and challenges, whilst aligning stakeholder expectations.
  • Analysis & Planning: Conduct root cause analysis of the problem, prioritise issues, and develop realistic action plans.
  • Innovative Solutions: Generate, evaluate, and validate creative solutions using data and consultation.
  • Stakeholder Engagement: Create persuasive presentations with robust cost-benefit analyses for effective communication.
  • Practical Tools: Learn and master practical frameworks such as SWOT, Porters Five Forces, 5 Whys, and DeBono's 6 Thinking Hats
  • Please contact us for a full course outline and quotation...

BALANCED SCORECARD IMPLEMENTATION ASSISTANCE SUMMARY

Teams will learn to create a robust, practical strategy using Balanced Scorecard techniques, with template-guided strategy mapping, and expert feedback to align stakeholders and ensure corporate governance compliance.

  • Objectives & Measures: Develop clear objectives, set targets, and establish risk-management measures through online (Zoom) sessions, with expert review to monitor progress effectively.
  • Measure Definition & Accountability: Create precise, actionable measures, identify initiatives, and assign accountability, supported by training with feedback ensuring commitment & clarity.
  • Plan-Do-Review Cycle: Learn & master the "plan-do-review" process on meeting planning, execution, and actionable plan development with expert guidance online (Zoom) to enhance meeting effectiveness.
  • Performance Management: Align individual performance management with the business goals through online (Zoom) support sessions, template-based agreements, and expert reviews to foster staff development and ultimately business success.
  • Please contact us for a full course outline and quotation...

COMPANIES ACT COURSE SUMMARY

Learn about the principles of corporate governance to ensure proper direction and control of companies, addressing accountability and ethical leadership across all businesses

  • Directors Responsibilities: Gain insight into the directors duties, including legal and moral obligations to enhance accountability and help reduce corporate failure with a focus on compliance with the Companies Act.
  • Company Incorporation and Structure: Learn the legal processes for company incorporation, share issuance and memorandum amendments, ensuring transparency and compliance.
  • Financial & Record Keeping: Master the requirements for financial statements, accounting records, and company transparency to maintain integrity and meet legal requirements.
  • Business Rescue: Explore business rescue proceedings, creditor and shareholder rights, and penalties for non-compliance to safeguard businesses during financial distress.
  • Please contact us for a full course outline and quotation...

CORPORATE GOVERNANCE COURSE SUMMARY

Understand the definition, objectives and philosophies of corporate governance, ensuring the business is directed and controlled effectively.

  • Code Application & Challenges: Learn the legal status, scope and practical application of the new governance code, addressing current challenges faced by governing bodies.
  • Ethical Leadership & Culture: Develop skills to foster ethical leadership, set corporate values and establish ethics committees promoting a culture of integrity.
  • Performance & Reporting: Master strategies for aligning governance with performance, implementing best practices for transparent reporting & disclosure.
  • Stakeholder Relationships & Accountability: Explore stakeholder roles, engagement, social responsibility and create a culture of collaborative accountability through practical case studies.
  • Please contact us for a full course outline and quotation...

MAINTENANCE MANAGEMENT BEST PRACTICES COURSE SUMMARY

Understand maintenance as a strategic advantage, integrating operational and asset life-cycle objectives to align with modern business demands.

  • Effective Planning & Scheduling: Learn to develop "master schedules", prioritise work and manage resources using tools such as CMMS and various project management software for effective maintenance management.
  • Work Control Implementation: Master processes for spares procurement, back-log management, and emergency work control to ensure streamlined maintenance.
  • Performance Measurement: Utilise workload, planning, effectiveness, and cost performance indicators to monitor and improve outcomes and cost-effectiveness.
  • Logistics & Cost Management: Enhance maintenance logistics through task planning, supplier costs analysis, and downtime cost management, to achieve win-win outcomes and effectiveness.
  • Please contact us for a full course outline and quotation...

PROCUREMENT MANAGEMENT COURSE SUMMARY

Understand procurement fraud, segregation of duties, and the critical role of procurement in corporate success through interactive exercises.

  • Supplier Selection & Negotiation: Learn about supplier qualification, selection criteria, and negotiation basics ensuring sustainable and reliable partnerships.
  • Structured Buying & Tendering: Learn about stock planning, tender compilation, and transparent evaluation processes to achieve cost-effective procurement with clear, actionable tender documentation.
  • Supplier Management & SLA's: Develop skills to create effective contracts and Service Level Agreements (SLA's), and manage supplier performance using dashboards and daily work instructions.
  • Practical Application: Engage in hands-on exercises to complie supplier selection invitations, tender documents, scorecards, and SLA's to enhance procurement efficiency and compliance.
  • Please contact us for a full course outline and quotation...

PROJECT MANAGEMENT COURSE SUMMARY

Understand project management fundamentals, roles, accountabilities, and corporate structures to adopt a "systems approach" for effective control.

  • Project Definition & Scoping: Learn to clearly define projects, clarify objectives and scope tasks ensuring a clear path to success during investigation phase.
  • Strategic Planning: Master various planning techniques, including task scheduling, resource negotiation, risk identification and budgeting - with tools such as Project Libre.
  • Team & Resource Management: Develop skills to build and motivate project teams, conduct effective meetings, delegation of tasks, and management of resources for successful implementation.
  • Implementation & Evaluation: Implement projects with scope management, perform audits, and conduct post-implementation reviews to evaluate success and apply learnings.
  • Please contact us for a full course outline and quotation...

PUBLIC PROCUREMENT ACT 2024 COURSE SUMMARY

Understand the key provisions, principles and historical contex of the Public Procurement Act 2024, designed to prevent corruption, enhancing transparency, and align with global best practices.

  • Procurement Process: Learn and master pre-procurement planning, supplier registration, bid evaluation, contract awarding, and management thereof to ensure efficient and compliant procurement practices.
  • Compliance & Ethics: Learn compliance requirements, ethical standards, and anti-corruption measures, promoting accountability and fair competition in public procurement.
  • B-BBEE & Economic Empowerment: Explore strategies to integrate Broad-Based Black Economic Empowerment (B-BBEE) and support inclusive participation, particularly for SMEs.
  • Practical Implementation: Engage in case studies, group discussions, and exercises to address implementation challenges, adopt best practices, and strengthen oversight for effective procurement management.
  • Please contact us for a full course outline and quotation...

RISK MANAGEMENT TRAINING COURSE SUMMARY

Understand corporate governance principles, board responsibilities, and the strategic importance of embedding risk management in African business operations. 

  • Structured Risk Processes: Learn to establish and identify risk management frameworks, including policies, charters, and technology integration for effective risk governance.
  • Risk Identification & Assessment: Master the methods to identify and assess strategic, digital, and value chainrisks using data analytics tailored to Africas unique challenges.
  • Mitigation and Contingency Plans: Learn how to develop key risk indicators, mitigation strategies, and contingency plans to assign accountability and minimize potential impact on business.
  • Monitoring & Emerging Trends: Leverage technology for real-time risk management, align performance metrics, and stay informed on trends like the use of Artificial Intelligence (AI), blockchain, and cyber security for resilient risk management.
  • Please contact us for a full course outline and quotation...

SUPPLY CHAIN MANAGEMENT TRAINING COURSE SUMMARY

Learn about and understand procurement fraud, segregation of duties and board responsibilities, to enhance transparency & corporate success. 

  • Supplier Selection & Negotiation: Master contract basics, the 5 rights of buying (price, place, time, quantity, quality) and supplier qualification to ensure reliable relationships.
  • Structured Buying & Tendering: Learn stock planning, tender compilation, and transparent evaluation techniques using scorecards and software (eg: MRP) to optimise procurement.
  • Supplier Management and SLAs: Learn how to develop effective contracts and Service Level Agreements (SLAs), and manage supplier performance with dashboards and daily work instructions.
  • Practical Application: Engage in interactive exercises to create supplier invitations, tender documents, scorecards, and Service Level Agreements (SLAs) to improve procurement efficiency and compliance.
  • Please contact us for a full course outline and quotation...

EFFECTIVE TENDERING & PROCUREMENT MANAGEMENT TRAINING COURSE SUMMARY

Understand and learn about corporate governance, director's responsibilities, and ethical considerations to ensure transparent & compliant tendering. 

  • Supplier Qualification & Tender Preparation: Learn about and master supplier evaluation criteria, scorecard development, and clear tender document creation through practical exercises.
  • Tender Evaluation Excellence: Learn submission guidelines, transparent tender opening procedures and impartial evaluation processes with hands-on "mock evaluation" sessions.
  • Contracts & SLAs: Develop skills to create effective contracts and Service Level Agreements (SLAs), focusing on key components, negotiation, and compliance monitoring.
  • Supplier Performance Management: Learn how to implement best practices for supplier on-boarding, translate contracts into actionable instructions, and create performance dashboards for ongoing monitoring.
  • Please contact us for a full course outline and quotation...

UNLOCK YOUR LEADERSHIP POTENTIAL - EXECUTIVE TRAINING PROGRAM SUMMARY

Learn and master project management and corporate governance principles, understanding of the boards roles and aligning vision, mission, and strategy.

  • Code Application & Best Practices: Learn to apply governance codes, adapt practices, and implement sector-specific best practices through practical exercises.
  • Ethical Leadership & Culture: Develop skills to foster ethical leadership and a responsible organisational culture, emphasizing accountability and corporate citizenship.
  • Performance & Reporting Excellence: Explore strategies for effective implementation & transparent reporting to drive business success.
  • Stakeholder & Governance Management: Understand governing body roles, risk & compliance management, and stakeholder engagement to balance interests and enhance social responsibility.
  • Please contact us for a full course outline and quotation...